There's something badly wrong about Apple.
Yes, they're great in may aspects. But there's something wrong with them.
I can't exactly say what is this, but a major part of it is that they hate non-Apple. In the early 80s they were hating IBM. Later they switched to Microsoft. Now Google and Android is the devil of the time. That's why being a fan of Apple usually means hating Google, Microsoft, Linux, FSF, and everybody else. I don't get it. I'm a fan of Apple, and am a big of lots of others too.
They think they are the only one doing actual work. Everybody else is copying Apple, but everything Apple does is new. They always talk about Apple's "innovation," and love talking about how everyone else is doing nothing but copying Apple. When we're talking about Apple products, they understand it very well that technology evolves, and Apple using already-available technology seems second-nature to them. When we turn to others... no, technology does not evolve. It begins at One Infinite Loop.
Also, they think everything Apple does is superior to every other competitor with no question. iTunes and iDevice don't support FLAC because they have Apple Lossless, but most of audiophiles have large collections of FLAC files. I remember John Gruber had lots of problems with a particular version of Safari, but the only solution he didn't consider was switching to another browser, because Safari is the browser.
And all of this comes from Steve Jobs' personality. That's normal because most companies are like their founders.
I wish Apple itself was half as good as their products.