Submission + - Amazon allows email address hijacking
Grendel_Prime writes: Recently Amazon started sending me emails confirming purchases — for things I never bought. My first reaction was this might be a phishing scam of some sort, so I ignored the emails. Then more came, and I got really concerned, so I contacted Amazon customer support, only to have them tell me that another user has signed up using my email address as their account name.
When I asked the customer support rep how this could happen, they suggested that I change my email address in my account. After trying to explain to the rep that this would not solve the problem — since the emails are coming to at my genuine email address — I spoke with a manager only to get an apology that there was nothing they could do about this.
I have no idea what to do but to complain to the FTC, but this seems a bit extreme since it was probably simple idiocy on the other user's part, but Amazon — the only party that can really solve this problem — is either unwilling or unable to do anything about this.
Is this a known issue for other Amazon users? If so, how is everyone else dealing with this?
When I asked the customer support rep how this could happen, they suggested that I change my email address in my account. After trying to explain to the rep that this would not solve the problem — since the emails are coming to at my genuine email address — I spoke with a manager only to get an apology that there was nothing they could do about this.
I have no idea what to do but to complain to the FTC, but this seems a bit extreme since it was probably simple idiocy on the other user's part, but Amazon — the only party that can really solve this problem — is either unwilling or unable to do anything about this.
Is this a known issue for other Amazon users? If so, how is everyone else dealing with this?