Comment Re:I work IT in the taxi industry. (Score 1) 273
Here the reviews are a result of a transaction that took place and come from the parties to that transaction, not from random people who just want to vent. Every review has a grain of truth to it - if nothing else than to the state of mind the writer was at the time of reviewing it. Sure, some people get pissed by the littlest of things, and that character trait of a passenger is useful to prospective drivers, for example. So, I'd say that the review system works just fine, you just can't be a doofus when reading the reviews and taking everything at face value.