Comment Kudos to Mozilla (Score 5, Interesting) 154
This is really well played by Mozilla. We are witnessing a prime example of crisis-communication. The basic rules are:
- Communicate early (even if you don't have all the facts yet)
- Communicate honestly (even if you're to blame)
- Promise follow-up (as needed)
Performing their crisis-communication this well will probably improve public perception of Mozilla. It will certainly raise the bar for other companies.