Comment Re:RUDEST PASSENGER EVER (Score 1) 928
Regardless of his 'tool' status or not, he was aboard the plane when these extra actions by the gate agent took place. Removing a paying customer who is no longer even interacting with you, over an online complaint they made is just terrible terrible idea.
If the flight attendants lodged the complaint because he was being disruptive while seated then it would be a clear cut case of the customer being in the wrong but from all accounts it was the gate agent that took action AFTER he was already boarded. That's a pretty clear cut case of a spiteful abuse of power.