Kevin is not the victim of sizism, he - and you and I - are victims of a common feature of modern life: perfect procedures, imperfect systems. Issues of how many seats can an airline cram into a cabin and America's eating habits aside, the Southwest policy sounds pretty reasonable. Oversize passengers buy a second seat and get a refund if the plane isn't full. So how does it happen that Kevin get's so far along the chain of events that it causes everyone involved a lot of unnecessary pain and embarrassment? The captain who threw Kevin off the plane was enforcing a procedure. Nobody was taking any responsibility for the system. What happened when Kev bought his ticket? Did a screen come up - before the plug in your credit card number screen - warning Kev that if you're over a certain weight you have to buy two seats? What happened when Kev arrived at the check in counter? Are the check in staff blind? How hard is it to notice that man or woman is 'of size' and won't fit into a seat my eleven year old daughter can barely squeeze into (she's big for her age)? Isn't there a role here for the security staff? It IS a safety issue. Plane skids off the runway a large passenger will have difficulty getting down that rabbit trail called an aisle. Kevin's embarrassment, and the discomfort of his seatmates, could have been avoided at any of several steps along the way. But it wasn't, because everyone is responsible for a procedure, but no one is responsible for the system.