Submission + - What questions would you ask a Jr. Tech candidate? 1
El Taco writes: "I'm looking to fill the position of Junior Technician. I own / operate a computer support company and we typically deal with small to medium sized businesses. The job description would require the candidate to be able to assemble, upgrade, and troubleshoot hardware as well support your usual microsoft suite of applications. The position would eventually see this candidate grow to fill the capacity of working with windows server. Here is a sample question set see if you can make any recommendations or add to it, feel free to answer them and test your knowledge:
I'll check for responses tomorrow morning...
have fun :o)
Hardware:
1) computer blue screens randomly, mention the most common cause and how you would confirm / isolate the issue?
2) there is no sound coming out of the speakers, what steps would you take to resolve this issue?
3) what would you look for on a piece of hardware in order to identify it? are there any other methods of identification you can use?
Software:
1) you need to transfer files and settings from one computer to another, where do you start?
2) you get a call, user is having email trouble (says he can receive but cannot send email) what steps would you take to isolate the issue?
3) a user installed a DOS program and when he runs the program a message shows up on the screen and it says "not enough file handles", what could this mean and how would you fix it?
Windows Server:
1) you want to configure a server so that user settings are available from any computer the user logs into, how do you do this?
2) it takes a very long time to log into a workstation in a network domain environment, what steps would you take to resolve this?
3) you connect a computer to a network, when you try to browse the web the browser says "page cannot be displayed", how do you troubleshoot this problem?"
I'll check for responses tomorrow morning...
have fun
Hardware:
1) computer blue screens randomly, mention the most common cause and how you would confirm / isolate the issue?
2) there is no sound coming out of the speakers, what steps would you take to resolve this issue?
3) what would you look for on a piece of hardware in order to identify it? are there any other methods of identification you can use?
Software:
1) you need to transfer files and settings from one computer to another, where do you start?
2) you get a call, user is having email trouble (says he can receive but cannot send email) what steps would you take to isolate the issue?
3) a user installed a DOS program and when he runs the program a message shows up on the screen and it says "not enough file handles", what could this mean and how would you fix it?
Windows Server:
1) you want to configure a server so that user settings are available from any computer the user logs into, how do you do this?
2) it takes a very long time to log into a workstation in a network domain environment, what steps would you take to resolve this?
3) you connect a computer to a network, when you try to browse the web the browser says "page cannot be displayed", how do you troubleshoot this problem?"
