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Businesses

Ideal, and Actual, IT Performance Metrics? 321

An anonymous reader writes "Recently it was revealed that our company measures IT performance by the time it takes to close trouble tickets. I consider IT's primary goal to be as transparent to the user as possible, thus this metric was rather troubling to me. Shouldn't we be focused on reducing calls, rather than simply closing them quickly? My question is: How is your IT performance measured, and how do you think it should be measured?"
Moon

NASA To Trigger Massive Explosion On the Moon In Search of Ice 376

Hugh Pickens writes "NASA is preparing to launch the Lunar Crater Observation and Sensing Satellite, which will fly a Centaur rocket booster into the moon, triggering a six-mile-high explosion that scientists hope will confirm whether water is frozen in the perpetual darkness of craters near the moon's south pole. If the spacecraft launches on schedule at 12:51 p.m. Wednesday, it will hit the moon in the early morning hours of October 8 after an 86-day Lunar Gravity-Assist, Lunar Return Orbit that will allow the spacecraft time to complete its two-month commissioning phase and conduct nearly a month of science data collection of polar crater measurements before colliding with the moon just 10 minutes behind the Centaur." (Continues, below.)

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