Most anyone working in the corporate world has heard of "buzzword" bingo. This is a game played most often alone in one's head while listening to mid-level management types discussing topics about which they have little actual understanding. In his latest article, Watching The Herd unlocks the secret of why those who master the craft of modern corporate doublespeak are those most likely to be promoted to ever-higher levels of incompetence.

"Hello, it's my car." ''Your cat, sir?." "No, my hatchback." "Your bad back, sir?" "No my car, it's a hatchback." "Your cat has a bad back, sir?" "Arghhhhhh!" ...Just 4% of people have had a good experience when dealing with a call centre, according to a recent survey by YouGov. Over half of those asked said their biggest gripe was having to contact call centres outside the UK and more than a third admitted to shouting and swearing at agents because they got so frustrated.