Comment Re:The real problem (Score 1) 794
I had a job *exactly* like this, and everything you've said is right on. In just a few months, I'd been promoted twice to the third level phone queue ("supervisor's supervisor"), started handling email responses, then started basically doing a manager's job by writing email templates, producing process documents, and even began writing a QA application for the center.
I was driving >40 minutes to get to this job, and sometimes I'd be due to clock in at 8:00, but I arrived at 7:50, causing me to "log in" to the queue software at 8:01 or 8:02. Never mind that depending on the time of day, it might take 8 minutes or more to find a parking space and walk in from the wilderness to the front door. When I found out I would be summarily fired under a new policy if this happened only two more times, and my manager couldn't figure out how to prevent it, I just quit.