Dave Moorhouse was elated when he was informed that a microchip provider had information on the whereabouts of his stolen dog. This joy soon faded when the company informed him that it could not divulge the Jack Russell terrier's location because it would breach the Data Protection Act. Last week a court agreed with the chip company and refused Mr Moorhouse's request for a court order compelling them to reveal the name and address of the new owners. Steven Wildridge, managing director of the chip company said: “This is not a choice, it’s an obligation under the Data Protection Act. If the individuals involved do not want us to pass on their details to the original owner then we cannot do so unless compelled to following a criminal or civil proceeding."

lanimreT writes "I work at a medium-sized non-profit organization. We've been considering a switch from our current constituent relationship manager (CRM) The Raiser's Edge to Common Ground, a non-profit-focused CRM built on SalesForce. I would like to hear from other organizations that have already done this. What features are present in Raiser's Edge but missing in Common Ground? Is your workflow improved by the new software? If you had it to do over again, would you make the switch?"