Comment Re:So it's the "tech industry", so what? (Score 1) 287
Sorry to be blunt about this, but tech support is the shit end of the tech industry.
"computer user support specialist" It's that one. Don't ask me why they gave it a funny name. They also call cable-pullers something weird. Maybe it's like "janitor" and has connotations.
Dealing with users, especially the typical sort that call tech support, is a horrible experience. You know, the PEBCAK sort. The ones which make for humors commentary if you didn't have to live it every day. Not something that people with options choose to do because they enjoy it.
If I were in your shoes, I'd avoid college (STEM) degrees, and stay the hell away from PHDs, as they'd probably just get bored/bitter. For as much shit as they shovel, I'd imagine most fortune 500 CEOs would do a pretty poor job of spreading manure. As much as the term "overqualified" stings, this is exactly the sort of situation it applies to.
So when you say that, as a guy hiring tech support workers, you don't look at education... that just kinda lends weight to my point.