Comment Submit an FTC complaint (Score 2, Insightful) 739
While suing Sony sounds great, it involves finding a lawyer (ideally a class action lawyer) to handle it. But here in the US, we have another mechanism: the FTC.
If enough of us file FTC complaints online, they might take note. I wrote something like the text at the bottom of this post.
The company in question is:
Sony Computer Entertainment America
919 East Hillsdale Boulevard
Foster City, CA 94404
---BEGIN FTC COMPLAINT---
Sony (as Sony Consumer Entertainment America, Inc.) sells, and has sold for several years, a popular device called the Playstation 3. Up until now, this device has two features of note:
1. It supports a feature called "Install Other OS." This allows users to install operating systems such as Linux on their Playstation 3, which many users use for scientific and other purposes.
2. It supports something called the PlayStation Network. This is an online network of gaming users and is critical to obtaining the full gaming experience advertised by Sony.
Yesterday, Sony announced (http://blog.us.playstation.com/2010/03/28/ps3-firmware-v3-21-update/) that they were going to disable the "Install Other OS" feature on all PlayStation 3 units, even those already sold. Users can opt out of this disablement, but that will in turn disable PlayStation Network.
Sony claims that this is due to "security concerns." These security concerns are probably that Sony realized that "Install Other OS" might allow PS3 owners to bypass digital rights management restrictions. In other words, Sony is crippling an existing product to aid in preventing users from doing something that may hurt Sony's relationship with content developers. (Users attacking the Playstation 3 may or may not be legal, but that shouldn't matter here.)
I am not an expert in the relevant law, but it seems to me that a company should not be permitted to disable functionality of products already sold, especially when the reason that they disable that functionality is to prevent their users from doing something.