In my complaint I said I had waited for 3 minutes before one of the two counter people finally addressed me and took my order. It was a simple complaint about slow service in an empty shop.
The reply from the coffee shop manager was ten paragraphs long. In it they gave several possible explanations for why the counter people didn't take my order ranging from being engaged in a business related conversation to unavoidable staffing issues. The reply also included a detailed timeline of my visit to the shop based upon the security camera footage. Literally detailed to the second. Apparently my rough estimate of 3 minutes was wrong, I had actually only waited 1min 43 seconds, and the manager made sure to point that out in their email.
My reply was less than polite and ended with:
"Was the point of your email to keep me from ever being a customer again?
In what way did you think the ten paragraphs below are a better response than
'Sorry, our bad, next ones on us.' ? "
Sometimes it makes more sense say "Sorry" and stop digging that hole.
Sigh, I suspect I did a useless post as well.
Ah well. We can't all be smrt on the internets.
yeah but now we know where to post to get the achievement.
"If I do not want others to quote me, I do not speak." -- Phil Wayne