An anonymous reader writes "I work for a small software company (around 60 people) as the sole IT guy. It's my first time in a position like this and after about 1.5 years I'm starting to get a bit burned out. I try to be friendly, helpful, and responsive and I get no respect whatsoever. Users tend to be flat-out rude when they have a problem, violate our pretty liberal policies constantly, and expect complex projects to be finished immediately upon requesting them. My knee-jerk reaction is to be a bastard, although I've avoided it up to this point. It's getting harder. For those of you who have been doing this a lot longer, how do you get a reasonable level of respect from your users while not being a jerk?"

An anonymous reader writes to mention that Microsoft has rolled out a preview version of their Bing Search site earlier than expected. Microsoft's hope at putting a dent in Google's ubiquitous search presence, Bing has several new features including Bing Cashback, Bing Video, and Bing xRank. "Bing Video is really great because of the new thumbnail video feature. Try searching for E3 at Bing Video and you'll quickly see how it works. Simply hover over a video and it starts playing instantly. This is fantastic from the consumer's point of view but what about the publisher? It's almost like Microsoft is stepping on their toes by deploying video search in this manner. Would a user still click on to the site if they can watch the whole video from within the search results? Fair use definitely comes into mind here. Perhaps there should be a 30second limitation on the 'thumbnail preview?'"

NewYorkCountryLawyer writes "In a Boston RIAA case, SONY BMG Music Entertainment v. Tenenbaum, the Court has issued a detailed protective order establishing strict protocols for the RIAA's requested inspection of the defendant's hard drive, in order to protect the defendant's privacy. The order (PDF) provides that the hard drive will be turned over to a computer forensics expert of the RIAA's choosing, for mirror imaging, but that only the forensics expert — and not the plaintiffs or their attorneys — will be able to examine the mirror image. The forensics expert will then issue a report which will describe (a) any music files found on the drive, (b) any file-sharing information associated with each file, and any other records of file-sharing activity, and (c) any evidence that the hard-drive has been 'wiped' or erased since the initiation of the litigation. The expert will be precluded from examining 'any non-relevant files or data, including ... emails, word-processing documents, PDF documents, spreadsheet documents, image files, video files, or stored web-pages.'"

InternetVoting writes "After all the controversy surrounding Obama's Blackberry, word has come that he will get to keep it. Few details are available and neither the National Security Agency nor the White House are talking. The current rumor is that the Blackberry will be used exclusively for personal use and a Sectera Edge will be used for official communications."

coondoggie writes "Researchers say technology they have developed would let boats or small aquatic robots glide through the water without the need for an engine, sails or paddles. A University of Pittsburgh research team has designed a propulsion system that uses the natural surface tension that is present on the water's surface and an electric pulse to move the boat or robot, researchers said. The Pitt system has no moving parts and the low-energy electrode that emits the pulse could be powered by batteries, radio waves, or solar power, researchers said in a statement."

1sockchuck writes "Web sites and social networks are scaling up for huge traffic during today's Inauguration. Photo sharing sites are expecting a surge in volume around the noontime swearing-in, while Twitter has doubled its capacity. Some net watchers say peak volume may not match the record levels seen on Election Night 2008 (as reported by Akamai's Net Usage Index). As noted yesterday, DC-area wireless networks are the most likely bottleneck for messaging and photo sharing. "

snydeq writes "A lawsuit filed in a California court on Tuesday alleges Nvidia concealed the existence of a serious defect in its graphics-chip line for at least eight months 'in a series of false and misleading statements made to the investing public.' The lawsuit contends that Nvidia CEO Jen-Hsun Huang and CFO Marvin Burkett knew as early as November 2007 about a flaw that exists in the packaging used with some of the company's graphics chips that caused them to fail at unusually high rates. Nvidia publicly acknowledged the flaw on July 2, when it announced plans to take a one-time charge of up to $200 million to cover warranty costs related to the problem. That announcement caused Nvidia's stock price to fall by 31 percent to $12.98 and reduced the company's market capitalization by $3 billion, the lawsuit said. The lawsuit seeks class-action status against Nvidia and unspecified damages."

Tomahawk writes "It worked! The LHC was turned on this morning and has been shown to have worked. Engineers cheered as the proton particles completed their first circuit of the underground ring which houses the Large Hadron Collider (LHC). (And we're all still alive, too!)" Here is a picture from the control room which I'm sure makes sense to someone that isn't me.

daveyboy79 writes "This article from the BBC shows HP's new laptop, the HP EliteBook 6930p. Configured with several options, such as the 80Gb SSD and the mercury-free LED displays, it allows users to get 24 hours of non-stop computing." The real question is, are we talking 24 hours of word processing? Or 24 hours of actually using your computer?

Hugh Pickens writes "Kevin Kelly has an interesting post about a letter he found amongst correspondence from his days editing the Whole Earth Catalog. The letter is Robert Heinlein's own nerdy solution to a problem common to famous authors: to deal with fan mail. In the days before the internet, Heinlein's solution was to create a list of frequently asked questions, answer them, and remove the questions. Then he, or rather his wife Ginny, checked off the appropriate answer(s) and mailed it back. Some of the entries in Heinlein's answer sheet are quite illuminating and amusing. Our personal favorite: 'You say that you have enjoyed my stories for years. Why did you wait until you disliked one story before writing to me?'"

NewYorkCountryLawyer writes "An anonymous University of Michigan student, targeted by the RIAA as a 'John Doe,' is asking for the RIAA's investigator, SafeNet (formerly MediaSentry), to be prosecuted criminally for a pattern of felonies in Michigan. Known to Michigan's Department of Labor and Economic Growth — the agency regulating private investigators in that state — only as 'Case Number 162983070,' the student has pointed out that the law has been clear in Michigan for years that computer forensics activities of the type practiced by Safenet require an investigator's license. This follows the submissions by other 'John Does' establishing that SafeNet's changing and inconsistent excuses fail to justify its conduct, and that Michigan's legislature and governor have backed the agency's position that an investigator's license was required." SafeNet/MediaSentry defended their actions by claiming their company simply "records public information available to millions of users. If private investigator licenses were required to do what MediaSentry does, every user on Limewire and other illegal p2p networks would be required to have a license. Indeed, every search engine and Internet user would be required to have a private investigator license if MediaSentry needs one."

alphadogg writes to tell us that IBM is claiming a victory on the flash storage front. Their new research project "Quicksilver" is claiming data transfer speeds of more than 1 million input/output operations per second (IOPS). "IBM said Quicksilver is two and a half times faster than its own SAN Volume Controller coupled with IBM's DS4700 storage. It would also be two and a half times faster than technology from Texas Memory Systems, which says it has the world's fastest storage with an IOPS rate of 400,000. "

KentuckyFC writes "We've long thought that nuclear decay rates are constant regardless of ambient conditions (except in a few special cases where beta decay can be influenced by powerful electric fields). So that makes it hard to explain two puzzling experiments from the 1980s that found periodic variations over many years in the decay rates of silicon-32 and radium-226. Now a new analysis of the raw data says that changes in the decay rate are synchronized with each other and with Earth's distance from the sun. The physicists behind this work offer two theories to explain why this might be happening (abstract). First, some theorists think the sun produces a field that changes the value of the fine structure constant on Earth as its distance from the sun varies. That would certainly affect the rate of nuclear decay. Another idea is that the effect is caused by some kind of interaction with the neutrino flux from the sun's interior which also varies with distance. Take your pick. What makes the whole story even more intriguing is that for years physicists have disagreed over the decay rates of several isotopes such as titanium-44, silicon-32, and cesium-137. Perhaps they took their data at different times of the year?"

An anonymous reader writes "According to a thread on the bind-users mailing list, there is nothing inherent in the DNS protocol that would cause the massive vulnerability discussed at length here and elsewhere. As it turns out, it appears to be a simple off-by-one error in BIND, which favors new NS records over cached ones (even if the cached TTL is not yet expired). The patch changes this in favor of still-valid cached records, removing the attacker's ability to successfully poison the cache outside the small window of opportunity afforded by an expiring TTL, which is the way things used to be before the Kaminsky debacle. Source port randomization is nice, but removing the root cause of the attack's effectiveness is better."
Update: 08/29 20:11 GMT by KD : Dan Kaminsky sent this note: "What Gabriel suggests is interesting and was considered, but a) doesn't work and b) creates fatal reliability issues. I've responded in a post here."