An anonymous reader writes: We host some of our content with SimpleCDN. Yesterday we noticed some of the content not loading and we logged into SimpleCDN to find out why. The following letter was posted:
Dear SimpleCDN Customer,
I am writing this letter to update you on a situation that has been developing for the past 72 hours between SimpleCDN and our technology and infrastructure providers, SoftLayer and Hosting Services, Inc.
Two days ago these organizations decided to immediately terminate our contract and suspend service on much of our infrastructure in Dallas, Seattle and Washington, D.C. This infrastructure constitutes the majority of our delivery network for our value services, including on-demand and live streaming services.
Absolutely no valid reason or warning was or has been given for this termination, and our best guess currently is that these organizations could not provide the services that we contracted and paid for, so instead they decided that terminating services would be the best solution for them.
We have already started to take legal action against these organizations, however thus far we have not gotten either party to reconsider their position. As it stands now, certain SimpleCDN services will begin to fail within the next few days as additional services are terminated.
We believe the actions of Hosting Services, Inc. and SoftLayer constitute a deliberate attempt to cripple SimpleCDN’s current service offering.
SoftLayer and Hosting Services / UK2 Group also resell "CDN" services at a much higher price point, and it is clear these actions constitute a conspiracy to remove us, and many other corporations affected by their reckless actions, from the marketplace.
I invite you to contact these organizations directly to voice your frustration and opinions on this matter, while we’ll continue to ensure access is available to key services for backing up your data currently contained on the CDN for as long as possible.
I understand how difficult this is for you, and for the past two days we have been scrambling to make alternative arrangements, but not enough time has been given to secure additional delivery resources.
Our support team will be available 24/7 at support.simplecdn.com to answer any of your questions, and assist you with alternative services in any way possible.
You may contact me directly at: frank.wilson@simplecdn.com or via our corporate number at 800-269-3033 ext 704.
Sincerely,
Frank Wilson
Chief Engineer, SimpleCDN