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Comment Ironic... (Score 1) 62

I used to work for U-verse as a Tier 2 Specialist, and the XBox 360 as a set-top box was in development as of 2 years ago, the back-end MAC recognition and Xbox 360 Dashboard upgrades were already in place a year ago. In short, there was no real reason for this upgrade to have been released now instead of a year ago (all real testing is done in field anyway, because AT&T friendly Alpha communities do not give a diverse enough sample for real world testing). I do like the fact that the XBox 360 has better HDMI (Motorola and Cisco STBs have known HDMI picture and sound issues, but that may be due to HDMI version incompatibility issues from the TVs and PC monitors).

What AT&T really needs is an increase in the robustness of the Windows CE STB firmware (yes, I can confirm that they do run a modified version of Windows CE; in fact, they use Microsoft MPEG2 and 4 compressions for the video, both SD and HD, upgraded regularly via firmware pushes) to allow support agents to troubleshoot problems with a picture preview (if the STB is even booted to the point of receiving programming). In the support center in which I worked, 95% of the employees hadn't ever actually seen the hardware or content that U-verse provides (aside from pictures).

In my opinion (call me an insider or uneducated, I don't really care), the U-verse customer experience suffers from the fact that U-verse support agents rarely, if ever, get hands-on experience with the hardware and content that they are supposed to be supporting (no matter what neato upgrades AT&T decides to offer, usually at an additional charge).

Add to that the fact that the vast majority of support agents for AT&T are contract employees instead of perm, the turnover rate was horrendous at my support center, support centers are now being forced to upsell with a quota attached (remember, U-verse only exists to make money for the wireless side of AT&T), and loss mitigation (the amount of people who would have canceled had their problem not been solved by tech support) isn't even factored in, and you can color me surprised that U-verse even made it to 1 million customers.

Comment Another fan-made Zelda "Movie" (Score 1) 222

Hey, did anyone here ever see the ign.com April Fools joke trailer for 2008? Watch it here. Compare this with the YouTube trailer for The Hero of Time movie (alternate version). You will immediately notice a difference in quality (in IGN's favor). Nintendo probably didn't pursue IGN for their joke trailer, but that may be due to the fact that IGN wasn't actually making a movie, just an April Fools trailer. But, if I were Nintendo, and I were inclined to grant trademark lenience, having seen both of these samples, I would choose the IGN version, because the Hero of Time movie looks puerile by comparison (and, yes, I do mean that it looks like a child filmed and post-produced it).

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