Comment Re:It's not just a "phone subsidy." (Score 1) 520
- I bought a smartphone online with a 1 year contract. The website promised I could use the pay as you go data plan. I selected that plan. I got an email and paper receipt with that plan listed for $0/month. When I activated my phone, Verizon automatically began billing for the unlimited data plan. Customer service reluctantly switched me back to the pay as you go data plan (which is $15.36 per MB for a smartphone, BTW, or $1.99 per MB for a standard phone. Figure that one out!). Anyway, to make a long story even longer, I went online to block VCast and other crap I didn't want on the new Smartphone only to discover that I cannot change my plan features without selecting a $30/mo data plan. Had to call customer service AGAIN so they could block what I wanted without changing my data plan.
- I blocked all data usage I could from their website, including VCast stuff, etc. I later added a phone to my plan (the smartphone from #1). A couple months later I accidentally hit the one-key get it now button. I hit end immediately and rapidly until it quit. They charged me $1.99 for 1MB of usage. I went online and looked at my features only to find they had re-enabled all the data usage on all my lines. Didn't bother with customer service, I knew they wouldn't admit to anything or refund my $1.99.
And just because I want to rant a little more... Verizon tells me I can get 2 new free phones. They send me emails and letters saying to go get my new phones right now. I go to the Verizon store. Verizon employee says I can get a $50 discount on ONE phone. I said I was told I could get 2 free phones? He said they only had one phone that would be free after a mail in rebate, and I'd have to pay for the second. I really needed 2 new phones, so $120 later, I have 2 "Free" phones.
I have no intentions of ever extending my Verizon contract again. Ever.