call your supervisor over, I'd like to speak to them immediately. Inform them that if THEY can't disconnect my service, I'll be asking for their manager as well
There's no legal obligation for them to transfer you to their supervisor. You can ask a dozen times, and the "supervisor" or "manager" you get, will keep being the guy in the next cubicle over.
http://www.icmi.com/Resources/...
Did I ever say there was? You're not trying to get a supervisor, you're trying to waste their time. I am fully aware that you get transferred to the guy in the next cube in a lot of cases. But, you refuse to be transferred, nearly all call centers have a policy on "Warm transfers" meaning, they have to first get your permission and then transfer you in person (i.e. this is frank, he has x problem, etc...) But you refuse to give permission. I guarantee their policy doesn't govern that.
The end result in the call center is the agent can't transfer you or put you on hold per policy, so they have to mute you and walk over and ask what to do. They will either give up on the spot, send a real manager over or have an agent get up from his cube and take over the call to pretend to be supervisor. You'll then ask for another, and they'll switch, and another agent walks over. Soon there's a crowd around this cube, no ones getting anything done, you've created total chaos on the sales managers floor. Keep in mind, the manager (the real one) has stats to. His are for the entire team. You're not just hurting those agents stats, you're hurting HIS stats now. Weather he gets on the phone or not, he knows who you are, what you want and he wants you off the phone.
I know this happens, I've been that manager and I've had that done to me a few times. As soon as I would hear someone was pulling that on one of my agents my reply would be "Give him what he wants, get him off the phone asap" With the caveat that what the person wants is possible. I had one guy try that and want a years refund. I ended up getting on the phone and being frank with that guy "Listen, I want this to be over as much as you do. But there are limits to what I can do. I have no '1 year refund' button on my screen. No amount of arguing can change that. If you want that kind of restitution you're calling the wrong place, you need a lawyer or something." He seemed to accept that I'd done what I could and went on his way.