Shouldn't they then take these problems and present them to the funders of the game? Tell the paying customers of the problems and find out if changes are acceptable or not. Maybe find other solutions (ie, some games delay themselves and the customers are actually happy about it, see Project Eternity for example).
So many gamers hate online-only games, the devs can not be ignorant of that, they must know this would go over badly. To remain in the dark seems strange, as if the devs are caught up in their own small world where they've never played any non-PvP games in their lives, don't know any of their close friends who play offline games, or think that those players aren't worth keeping as customers ("care bears" or "not real gamers" or other idiotic stuff).
Where is the layer of management that is supposed to remain objective, keep the dev team on track, keep the investors happy, etc?