Comment Re:Responsibility for content can change (Score 1) 171
Short version is, this law was intended to shield Internet companies for being passive conduits. It would be a terrible idea if, anytime anyone sent defamatory content through the mail, the victim could sue the Post Office, right?
The problem is, the wording was very broad. So now this company is covered by the liability shield (which provides more or less complete immunity from defamation laws of any kind) because it's user-generated content. But they're NOT a passive conduit, their business is apparently set up to actively solicit this type of arguably-libelous content.
So yeah, your suggestion is a good idea - it might be a good idea to tweak the CDA to strip the liability shield if the user wants something removed and the company refuses. But as written, that's not currently how the law works. Which is unfortunate.