Comment Re:If they do this.. (Score 1) 539
"tech support 101" might just be a monkey. Almost literally.
If it's outsourced tech support, you're likely talking to somebody who was just hired away from Burger King, reading a script. They're literally given a "conversation flowchart" for every customer- they don't actually know anything about your network or your computers, but they do know what questions they're told to ask and what order to ask them in.
It's a callcenter job, more about customer service than technical skill.