Comment # of users (Score 1) 102
The downside of this is that they can afford to be totally unresponsive to users. Google has recently replaced their classic Google maps with a piece of junk. Don't take my word for it, go to the Google maps forum, this link for example: https://productforums.google.c.... While every single one of the close to 1000 posts on that thread (except for the Google representative's initial post) is negative, Google can afford to ignore them (and in fact, not even respond to them), because the complainers constitute a tiny fraction of the number of users. (And it's not clear how many they represent, i.e. how many other users hate the new version but haven't taken the time to post their displeasure--or may not know how to do so.)