Clearly your experience with xerox is different than mine (I've found them nothing but unreliable garbage and their "technicians" are not very well trained to say the least), but then again I had to threaten Dell with legal action to get them to replace motherboards that had known bad nvidia chips that were dying (they kept trying to blame an operating system issue until it eventually escalated to someone in Round Rock), so it might simply be a matter of who is acting shitty at the moment. I concur that HP has their own problems though. We applied the latest SPP to a gen 8 server at the end of last year which promptly made the raid arrays impossible to configure and the workaround from their techs didn't work. We were eventually able to downgrade the firmware but that reintroduced several other bugs the firmware upgrade was intended to fix. Hopefully HP will get it all straightened out before I have to pay for the patches, but only time will tell! Yay for shortsighted profits!