I had similar problems with Dell Australia recently, and after a month or so of trying to play nice I looked up the location of their Australian office and contacted the Department of Fair Trading in that state to ask them for assistance. They took over from there and within a week I had the Executive Customer Escalation Manager for Dell Australia ringing and emailing me (and leaving me her direct email/phone number), apologising profusely and trying to get everything sorted out.

I don't know if a similar government regulatory body exists in whichever state Dell US are based in, but do a little research and if one does exist, ask them for help. Make sure you let them know eveything you've tried so far, and include any and all documentation to support your claim.

Good luck!

Well aren't you bitter and jaded.

(a) Lojack is routinely used by the police (who, despite your opinion, do actually care about theft).
(b) I wasn't suggesting people track down the thieves and confront them themselves.
(c) I think you'll find the average laptop thief doesn't turn into a murderer as soon as they're confronted by someone about it.
(d) Insurance is good to have, but it's not going to get you your data back.

I would have thought it'd be more sensible to just have some sort of lojack equivilent. It'd be much more useful - you could find & recover your laptop (hopefully with your data still on it) and probably locate the criminal as well.

Additionally, Paramount (who own the rights to Oz and are one of the studios suing iiNet) might sue Slashdot for aiding in the distribution of information about the television series, which in turn could directly lead to people downloading episodes of it.

Well played.

Yeah, it sounds like something I'd read about on Encyclopedia Dramatica. Except with CEOs of huge IT companies instead of creepy obsessive anime fanboys/girls.