Comment This shouldn't have failed (Score 1) 366
The reason it died is not because people didn't want to buy it online. Did you see how they were selling it online? It was just too damn confusing and this is coming from someone who has been developing confusing sites for 13 years. I couldn't understand if I was going to be buying the phone or signing up for new service. I couldn't tell exactly how much I was going to spend. I also couldn't tell if I would keep my old service. Finally after a few days I spoke with Tmobile, and it was going to cost me roughly $400 with my "free upgrade" plus my monthly bill would increase over $40.00 a month because of th service you had to get.
So no it wasn't any of their silly excuees as to why it didn't sell. Bad and confusing site design, price and forced "upgrades" were the reason. This and the fact that there were several other phones almost as good that were free (no upgrade, no out of pocket) compared to spending over 1200 freaking dollars over a 2 year period extra just to have a new fancy phone.