EA is stupid and self-destructive but we should really spend time thinking "why?". The answer, sadly, is simple. EA has a management that is both educationally sub-normal, and yet unaccountable. We've all met vicious moronic people who are convinced their ideas are the best ever, regardless of their academic background and lack of any track-record. Oft-times, these types worm their way into upper management, especially in companies that have previously had periods of success independent of management activity.
The games industry is notorious for having the worst possible management- and easily the most corrupt and criminal. Managers have been caught over and over attempting to 'emulate' 'Hollywood accounting' by ensuring games never seem to turn a profit, because the money made goes in outrageous management salaries, bonuses, and none returnable loans. EA and Activision are easily the two biggest offenders.
Criminal type managers are notorious for having a vicious and vindictive attitude toward their own customers. But simply, they think their customers are 'scum' - 'scum' to be exploited in any way that is still likely to keep the managers out of jail.
An ordinary person might naively think that EA would be thankful for a person handing over $60 for SimCity, and wish to have that customer leave happy. Nothing could be further from the truth. That initial transaction is like when an old person makes a first payment to criminal builders who go door-to-door looking for vulnerable suckers. That first payment tell the criminal builders that they now have a chance to bleed dry the bank account of the old person.
You go "but why, oh why would EA choose to behave like this?". I'm sorry, you're not facing reality. The reason is simple. EA has employed the worst kind of nasty scum to manage its company. These people have no business or industry skills. These people got the job PRECISELY because they are sharks with no conscience. EA owners became famously bewitched by the success of Zynga, a company owned and run by an admitted criminal whose business model is stealing other people's games, and paying court fines when necessary. EA had no success themselves with Zynga's business model, but while trying to emulate Zynga, they hired managers they thought were most sympathetic with the concept.
EA is damaging itself massively with this behaviour. It recently bombed in its attempt to take on the COD franchise with its MOH franchise. Battlefield 4 is due to suffer the same fate as MOH and SimCity, as EA refuses to release the product customers want to use. EA's ownership of DICE will destroy DICE (it's pretty much finished already).
Sorry not trying to defend EA per se but can you cite some kind of source for these allegations?