Good examples at AT&T and Comcast (Score 1)

There's some stellar examples of AT&T employees (formerly SBC, formerly Pacific Bell) at the dslreports.com site. The "SBC Direct" forum is for bypassing tech support and speaking directly to somebody who knows what they are doing.

http://www.dslreports.com/forum/sbcdirect

Also, for Comcast, there's "comcastcares" on Twitter. There was a recent article written about this person recently.

http://twitter.com/comcastcares

http://www.businessweek.com/managing/content/jan2009/ca20090113_373506.htm

Very nice! Both of these have saved me a lot of time, trying to fight my way through a large corporation, trying to reach a person who had both the knowledge and the power to fix the situations I found myself in.