The majority of our customers have no idea how routers work, let alone that they can update its firmware. When we explain that a router is a mini-computer that offers a high level of control to them, some of their eyes glaze over as they think a port is what you plug a cable into. When told that firmware can be updated using DD-WRT or the latest OEM version to patch vulnerabilities, only a few understand how to do this, even when we explain it to them. We do offer to perform the work for them, but most don't care unless their router is acting wonky. Unless D-Link sends letters, not an email that would likely be perceived as spam, to registered owners with simple instructions on how to update firmware. very few of their routers will be patched in the real world.
Yes, this is absolutely true.
But, more importantly, consumers SHOULDN'T HAVE TO patch the firmware in their routers. No software is perfect, but this is just getting ridiculous. It's not just D-Link, even though they may be among the worst of the worst, there is now a complete disregard, industry wide, for even the most basic standards of quality.
And yet one quality standard of mine is the old mantra that if it is not broken, don't fix it, which runs in direct conflict against the idea of vendors pushing automated updates, especially to devices that can and will destroy the LAN and WAN connections.
I'm wondering where this conversation would be if TFA was titled "D-Link new automated update service pushes out patch, bricks 100,000 routers at once."
Basic standards of quality would be assuming the vendor is more than willing to support that 2-year old router you "just bought" by keeping people on staff to monitor it for hardware or software vulnerabilities...you know, instead of saying Fuck you Very Much by simply telling you to go buy more of their product by getting a newer (supported) version.
For the average $99 consumer router, which support path do YOU think vendors are more likely to take? Or more to the point, how much are you willing to spend on a new (well-supported) router/firewall? $300? Is $400 too much to ask for the device that protects ALL of your other computing devices? Oddly enough, almost every single consumer thinks so. Even the ones standing in line to pre-order a $500 smartwatch.