Submission + - IT Should Learn To Loosen Up (infoworld.com)
snydeq writes: "InfoWorld's Bob Lewis raises an all-too-common problem for today's businesses: IT processes that fit like straitjackets. 'Everyone hates process. The evidence is all around you. From the help desk to the corner office, employees do their best to subvert even the best-intentioned processes whenever they seem inconvenient,' Lewis writes. 'The solution isn't a process-free IT organization — that way lies chaos. It's knowing how to bypass your processes when they don't fit the situation, yet not lose control.'"