Newsflash, and I can't believe I have to say this on slashdot: Best Buy doesn't train people to inform customers, period. Best Buy trains salesmen (as in, lots of males) to increase profits. You, as a tech junkie, are a reliable source of income with no variables, you come in and get what you want, goodbye. What they care about is the mother of five who knows nothing at all about technology and gets upsold $1,500 worth of accessories on a $500 TV. On the release of the Xbox 360, Best Buy was "expecting" to upsell the average Rewards customer (and new people they could sell on the Rewards junk) over $600 worth of accessories- separate from the purchse of the system. That's an AVERAGE of double the system price, IN ADDITION TO selling the system. This has nothing to do with utility, or quality of product, or need of the customer- the only statistic is how much money was gotten from the customer, and if possible, how can we fleece them for more (Geek Squad). If you consider yourself even vaguely aware of smart shopping, and you still frequent BestBuy, you should be absolutely ashamed of yourself (other than comparison shopping of course, like handling a demo unit of a laptop in person before buying it online).