Submission + - Deaf? Xbox live will love you ! 2
Peter Franklin writes: "Bought your Xbox 360? Check. Had to return TWO of them because of faults within a year? Check. Bought Xbox Live account in store or online to frag ur buddies? Double check ! Deaf? Check. Yay Microsoft will love you so much more !!
Heres the story:
Bought My 360, took it home, played for 3 minutes and boom, power supply died. No smoke, no bang, no light....no nothing..So returned same day.
YAY Xbox 2 ! Got my Live account up and running ( Not using the phone, as im deaf, so online was just as easy )...Waited 10 months...Ring of death ! Repair or replace My xbox? Dont really want either, want a full refund for this giant white brick. Previous to this (say 2 months) I mailed them to cancel Xbox live as im moving out and cant afford it!! Easy, right? WRONG!! Took DAYS to find the correct email address to mail (again, deaf, couldnt phone) So i mailed it...took 2 months to reply to this, saying please call them to cancel...you know, standard Xbox live email. No dice, cant call.As this was around the same time i emailed them with enquiries about my ring of death, and they actually replied, i decided to use that corrospondance for my Live cancelation, seeing as i actually had a real person emailing me from MS.
I tell them im deaf and cant call to cancel, so can i do it online? They told me to get someone else to do it for me, as doing it online isnt possible as its a security risk (uh huh, the cheek of it ! ) I emailed back saying theres no one around that will do it for me (surely someone ELSE cancelling ur live account is a breach of security?) so they then mailed back saying *****we are sorry you cannot call us...Heres our phone number to cancel your account !! ***** I mean really !!! how clueless are they?? How much money do these guys have?? And they cant even sort out a cancelation for someone hearing impaired ??
Emails too and from not quoted directly, but I gave the bits that are important. Wasnt much more really, just padding, and me having a go at them about my rights as a disabled and deaf person.
So it boils down to, if i cant get someone else to hpone for me...then i cant cancel. This cant be right.....can it?"