I think the part that gave the most merit to the original claim is that Samsung "admitted" to it. However, in retrospect, it's easy to see what may have happened... here is the quote about Samsung admitting to the problem:
"The supervisor who spoke with me was not sure how this software ended up in the new laptop thus put me on hold. He confirmed that yes, Samsung did knowingly put this software on the laptop to, as he put it, "monitor the performance of the machine and to find out how it is being used.""
What seems to have happened is the person called technical suppport at Samsung... people trained to help you with your computer not booting, overheating, optical drive malfunctions, dead pixels on the LCD, etc, etc, etc and asked something that they would have of course known nothing about. I'm going to go out on a limb and make some assumptions... I may be completely wrong, but I've seen this played out in the phone support industry when I worked there more times than I can count. I'm sure, like every other phone based support line, they are trained that when they don't know the answer to something, to make a ticket and someone more knowledgeable will call them back. I assume that because the person was escalated to a supervisor, he did not find that option satisfactory and wanted an answer to his odd request RIGHT THAT MOMENT. Enter the supervisor. At this point, the supervisor will say whatever it takes to appease the upset customer... I'm sure something in the Samsung support database about their performance monitoring software lined up in the tiniest way with the customers finding, so the supervisor gave him that info, and there we go... an "admission" by Samsung.
If you hate corporations, I'm sure that's enough for you... and someone paid by Samsung saying something about a Samsung product is the be all end all of any situation... but realistically... if they want to provide you with affordable devices with reasonable support, they can't afford to put a "lawyer technician IT superman" on the receiving end of every call...
tl;dr if you try and whine hard enough, you can get a phone support tech to say anything you want