If you don't listen to customers who purchase your product that's a recipe for a short business venture. If you don't want to visit your own forums then DON'T HAVE ONE. If you want people to have a place on the web to discuss your ideas, creativity, products, etc... then a fan will create one if your product is good enough. Game developers should have blogs if they don't want to interact with their users. Fan sites go a very long way towards retaining brand loyalty. If you don't listen to your biggest fans then you'll lose them and all the loyalty they've worked hard to create FOR YOU. Which in that case, would make you an unappreciative a**hole. People don't have to buy your product or reiterations of it. If you take your users for granted you'll lose them and your business.