Comment Re:That is an astounding churn rate (Score 1) 21
In the course of 5 years 90% of the customers who's records were leaked are no longer customers?? 10% retention?
And 73 million customers? That's around 20% of the US population.
AT&T are really doing bad if all of this is true.
Absolutely. When you do the math, clearly most customers were there for the free cell phone, because it sure as hell ain't the network or customer service that's worth sticking around. That deal with Apple early on may account for the trend in those numbers, overall. That and the fact their customers die of old age.