Re:Expected (Score 1)

Indeed. AT&T's support telephone network is a collossal cluster fudge. At one point in getting my dsl switched from telephone/dsl to just dsl I had 3 different ip addresses, the same number of accounts, and this was something that took about 7 hours talking to dozens of different representatives to figure out. The next 10 hours were spent explaining the situation first, then either getting made fun of or transferred. I listened to that infuriating answer message 100 times I bet. Eventutally they sent out a tech to my place, he saw with his eyes what I'd told dozens of people and called in and it was working right the same day. To make it even more infuriating the dozens and dozens of people I'd spoken with were all in call centers, had no way to identify themselves, and refused to admit they had a supervisor. If DSL wasn't more reliable than cable here...alas. Besides I'd wasted so much of my time (and had had to upgrade my new cell phone from a different company's minutes 3 times), it was just more convienient to stay with AT&T. Never received a sinsere apology, they never admitted that they had done anything wrong. The AT&T tech support guys are pretty great people though. They don't have a problem with you running linux as long as you can do all their steps...which is better as no rebooting just command line.