Submission + - Businesses using social networking sites to 'spy' (dailymail.co.uk)
toomanyairmiles writes: The Uk's Daily Mail reports that some of Britain’s biggest firms have been accused of ‘spying’ on their customers after they admitted using specially developed software to scan social networking sites for negative comments mate about their businesses and then contacting the customers concerned offering to help.
The companies involved include British Telecom, Budget airline easyJet, mobile-phone retailer Carphone Warehouse and banks including Lloyds TSB
The companies involved include British Telecom, Budget airline easyJet, mobile-phone retailer Carphone Warehouse and banks including Lloyds TSB