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Comment Respect is EARNED, not something you just get (Score 1) 902

I have worked in IT support for 22 years, and it takes time for some people to decide if you deserve their respect. Don't be in such of a hurry. The first 2 years are the hardest, as you learn to find balance in your work, methods, and communication.

I strongly advise against the BOFH routine, as it usually causes more grief, and eventually backfires. If you piss off the wrong person, they can make your job environment miserable, or push you out.

You say that users at your work tend to be rude. Every single one of them? I don't believe it. In my experience, most people are polite, caring and understanding. Some may be in a hurry to have their problems solved, but that is expected. If most of your users really are rude to you most of the time, then you let them push you too far, and treat you poorly for too long.

Even with only 60 computers to support, mostly likely you have a list of problems to solve. You can't solve them all at once, so you should have some priority, based on when received and importance. If you stick to standard schedule procedures, most of the time, and then explain to people where they are on the list, most people will understand how much workload you have. Some will always push to be next, no matter what you say, but unless they have a very good reason, don't do it.

Over time, if they believe you are making the best decisions, and solving problems well, you will earn their respect from most people. There will always be those that are still rude, because they has worked for them in the past. If they learn it does not work for them, they may change their attitude.

If you can't find a balance over the next year, either leave the company or leave this type of work, or both.

Comment What are Slashdot "editors" paid to do? (Score 1) 293

    Maybe it would be nice if Timothy did read the story and did some fact checking or whatever, but that's not what Slashdot "editors" are paid to do.

Perhaps it's time they did actually RTFA, and verify the summary was accurate, or "edit" them to be accurate.

IIRC, in the old days of Slashdot, Summaries were more accurate, and stories were not chosen based on how many page hits they might generate.

Comment Microsoft NEEDS it to be a different Windows. (Score 1) 856

It seems Microsoft desperately needs a new Windows release, to get past all the negative press of Vista, and to get the business market to consider upgrading from XP.

Some people say that Windows 7 is really more like a service pack for Vista. However, that won't sell as well as a "new version of Windows" might, and as we have seen, most people are not choosing Vista directly. It is being forced on them for most of the current sales of new computers, since XP is still good enough for most people and businesses that use it.

Will this move from Microsoft work? In the long run, probably, but I think it will still be 1-2 years before any significant number of buyers choose it.

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