Google, Apple, Microsoft. They do all seem interchangeable these days.
I've been using Apple computers since I first got my grubby, sticky little fingers on an Apple ][ yonks ago. It's been a love / hate relationship, and until somewhat recently the "hate" times were more due to issues I had with the computers and OS themselves more than the company. Think IIfx, nubus, Appletalk and "The Error Of Type 11 Has Just Occurred, Please Kiss All Your Stuff Goodbye". During the hate times, I would go to Windows, then back to Mac, then to WinNT, then on to Linux (so I suppose I should in some ways thank Microsoft). I came BACK to Apple / Mac with Mac OS 10.2, and found I really enjoyed it, so I've stayed with it most of the time until recently with two big issues:
- Apple deciding to make the new MacBook Pro so that you need to be Apple Certified in order to change the damned battery. That's just evil and stupid IMO. I can take one of the things apart in my sleep and put it back together before I'd had my coffee, but I need to get certification just to replace the BATTERY? Or hard drive? I can't even ORDER the battery to keep on hand?! "Oh but the battery lasts for 7 hours!" Horse pats. It lasts for perhaps 2, at best, when brand new, and you'll only see anything even remotely resembling 7 hours if you are ONLY working on a text document and have disabled AirPort and half the other features of the computer. Apple simply wants control, as usual, of all aspects of its computers and wants you to shell out the dosh needed to work on them.
- I had a simple issue with one of my users and his iTunes accounts. After going through what I thought was all of Apple's knowledge base on iTunes, I called with my question and got a person relatively quickly. I explained what I was trying to do, and then that I'd already been through the tech articles. The Apple service rep asks me to go to their support site, to which I tell him I'm already there. He ignores what I'm saying and starts to read off the URL. I say "Yeah yeah, /support/itunes, I'm there already and ..." he interrupts me and tells me to click here, click there, and directs me to a web submission form. Then, he proceeds to tell me to put my first name into the field for the first name, my last name into the field that says last name, and then explain to me how to fill in all the fields and then "See the big button that looks like an envelope? Click that to send the message." All the while, his tone is that of one trying to explain to your dottering old intoxicated uncle that in fact you really shouldn't put your Metamucil in your trousers. I was stunned to silence. 20+ years of customer service work, both as manager and agent, and I'd NEVER talked to someone that way. While managing customer service, and even helpdesk, if I'd heard one of my employees speaking to even the most vapid of customers that way, I'd have sacked 'em. I was fucking livid. I thanked him, told him this was the LAST Apple product we'd have in my office, and essentially that he'd provided the worst customer service experience I've ever had to deal with, and I'd dealt regularly with Intuit and Adobe so that's saying something.
Yes yes, TL;DR
The upshot is I'm sick of them. Rude, contemptuous of their own customers to a staggering degree now. Used to be I could call Apple with an issue and my Mac had free tech support for as long as the machine ran. Getting service for hardware, while slow and you certainly had to have an Apple certified person work on it, things were done at quicker than a glacial pace and something as simple as a laptop battery replacement were things you could do yourself. Add to that what I've seen when getting my hands on the next gen of the OS, and no thank you. Back to Linux desktop for myself, and Windows for all my users.