Agreed.
I expected a neat and tidy order form on raspberrypi.org. Instead, I'm directed to search the homepage of two UK electronics retailers for the Raspberry Pi and follow the normal checkout process. At just a fraction of a second after launch, one retailer is completely down and the other is only showing a form collecting names and addresses of people interested in buying the RP - no actual checkout process. Soon it goes down, too.
Following Twitter, it seems one retailer won't start selling the RP until later this week, and the other won't even ship to many international or non-corporate buyers. The Raspberry Pi people are just as in the dark as the rest of us, and it's up to random folks calling the retailers in question to gather this info.
I really respect what the Raspberry Pi Foundation are doing, but they bungled this launch. Yes, their own site was prepared for the traffic, but when you partner with idiots and fail to guarantee those incompetents can hold to promises you made, it does reflect a bit on your own abilities.