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Comment Re:Video Cam Flash Mob (Score 1) 666

Unfortunately, in order for that to happen, a case would have to go to trial. It appears the police departments involved have been smart enough not to let any of these cases actually go to trial. I remain optimistic that, when one of these cases finally does make it to trial, courts will in fact interpret the law consistently with loads of case law that have found that an individual in a public space has no expectation of privacy. Hopefully, the court will throw in there the public good that is served by videotaping law enforcement officials in the line of duty as well. But I'm not as confident in that one actually happening.

Comment Re:Dont know why we dont like foreign call centers (Score 5, Insightful) 214

When I stopped asking questions, Shail had one for me. "I have experienced some Americans—please don't mind—they don't like Indians. They act rude as soon as they come to know I am Indian. Why is this?" I stammered something about protectionism, but really I didn't know what to say.

Simply put, nobody likes communicating with people who are.. well... difficult to communicate with.

This doesn't explain it.

American consumers are watching companies abandon customer service and outsourcing these functions to overseas companies that employ call-takers that have no knowledge of the products they support, no ability to do any real troubleshooting, and no authority to give any help at all outside the script on their desk.

India isn't the cause of the problem; it's the symptom. When we call and talk to someone in India, we're not upset at India, we're upset at the company we're trying to do business with, which has let us down. Talking to someone in India is simply the indication that the company we're working with doesn't care about us as customers.

Comment Re:support to expensive (Score 3, Interesting) 84

I'd be happy if they'd just provide competent support, at any price. We have ~10,000 SUN servers and Oracle is happy to let my servers sit out of production for weeks at a time when they can't figure out the cause of a problem. If my software platform didn't have redundancy built in at the application layer I'd be losing millions of dollars a month to this. Dell, HP, or IBM would replace a server if they couldn't get it back into production. Not Oracle. Oracle will "research" the problem for weeks on end while my server sits, powered up, but out of production.

Comment Re:Microsoft not responsible ???????? (Score 1) 80

Maybe VMWare was doing something that the documentation says you shouldn't do, and the security patch came along and actually started enforcing what the documentation said. Don't be so quick to judge MSFT. Without further details it's not possible to know whose fault this is (as if assigning blame is productive).

Comment Re:Perhaps. (Score 2) 446

So I report you to DHS as a terrorist. No evidence to support my claim, just an anonymous tip. For the rest of your life, you're subjected to additional screening and harassment every time you fly. You have no recourse to clear your name. You have no idea how your name got on the watch list. For the rest of your life you learn to show up at the airport an hour earlier than everyone else does and see everyone in the security line looking at you, getting your extra pat-down, wondering, "I wonder that that guy did." And your civil liberties are not at stake?

Comment Re:Good luck (Score 1) 775

If you were an author, songwriter, or other artist who produced copyrighted works to feed your family, maybe you'd understand that for some people, this *is* an issue to fight over like it's a matter of life and death.

Comment Re:...thought your cunning plan all the way throug (Score 2) 173

I came here to say this. Me: "Don't track me." Them: "Thanks for visiting our website! In order to know whether or not we should track you, please tell us who you are." In order for this to work, the web would have to abandon any pretense of anonymity. Which do you think is the lesser of two evils? I know where my vote goes.

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