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Support Desk Software for ITIL-Based IT Department 80

Posted by Cliff from the remaining-compliant dept.
Wasteofspace asks: "At my current workplace (local government, 250 user site) we are currently working towards achieving a more structured IT department using guidelines set by ITIL. Currently we are using a very poor call logging system running on a Lotus Domino Server, that has no tracking, incident management, problem management etc, and does not integrate into our current directory services (Novell NDS, soon to be migrating to Microsoft AD). Does anyone have any suggestions on a provider of an ITIL compliant support desk application, that is reasonably easy to use, has integration into an LDAP compliant directory service, and has self service functionality for users?"

Chicken and Egg Problem Solved 449

Posted by Zonk from the science-wins dept.
Java Pimp writes "It seems scientists and philosophers now agree which came first. The Egg. From the CNN article: 'Put simply, the reason is down to the fact that genetic material does not change during an animal's life. Therefore the first bird that evolved into what we would call a chicken, probably in prehistoric times, must have first existed as an embryo inside an egg. Professor John Brookfield, a specialist in evolutionary genetics at the University of Nottingham, told the UK Press Association the pecking order was clear.' So, does this mean we can now show P=NP?"

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