Comment how much of this is business culture (Score 4, Informative) 182
I flew United airlines yesterday and experienced a maintenance issue that could have compromised the entire plane. I told the flight attendant and they passed the message on to the pilot. At the end of the flight I provided way more specific information to this flight attendant. Not once was I asked to describe the incident to the pilots. As I left the plane, the flight attendant did not return to the pilots but continued to see people off the plane. I figured I should go to a United service desk and explain the incident. The lady I met told me all she could do is file a complaint and she had no way to inform anyone at United of the incident. Let me repeat: a customer service rep could not provide information of a potential fault on a plane to anyone. She directed me to the United airlines website to report the incident. People will die and it is because capitalism does not reward people who go above the call of duty to prevent loss of life. The plane had another flight today, nothing else I can do but watch the tail number and shout "told you so!" if something ever happens
I understand this post may put me on a list, but I do not know how else to raise this concern except by talking loudly to the internet in hopes someone hears.