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Education

Getting Beyond the Helldesk 474

An anonymous reader writes "I've been working as a helpdesk monkey for over a year in a small-medium sized law firm of around 200 users and I don't know if my patience and sanity can last much longer. I'd like to remain in IT, but in less of a front-line role where I can actually get some work done without being interrupted every five minutes by a jamming printer or frozen instance of Outlook. There isn't really any room for progression at my current employer, and with the weak job market it seems I can only move sideways into another support role. I've been considering a full-time Masters degree in a specialized Computer Science area such as databases or Web development, but I don't know if the financial cost and the loss of a year's income and experience can justify it. Do any Slashdotters who have made it beyond the helpdesk have any knowledge or wisdom to impart? Is formal education a good avenue, or would I better off moving back home, getting a mindless but low-stress job, and teaching myself technologies in my free time?"

Comment Try first, then diss (Score 1) 278

I use Opera since way back and I convinced a lot of my more computer educated friends to use it to... but last years was a pain. A lot of sites did not render well on Opera 9.x and I had to use snail FireFox for them. Opera 10 Alpha worked well dough, last half a year I used it instead of Firefox for sites that did not render correctly. 99.99% of sites I tried were rendered well and now that its status is beta I officially switched beta for my main browser. It works surprisingly good, integrated spell check is amazing and some of the old features that I had to enable/change them with editing .ini files are configurable now via GUI. And I have no idea why you folks diss Opera add-block, it works for long time as someone already mentioned, and it works good. The only other browser I tried and was as good as Opera was Chrome, mainly because of it amazing speed and Opera failed on some Google Aps (no way of using spreadsheets with Opera 9.x). Short story, stop dissing Opera, most of the critics here are gone with version 10 so try it first.

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