Comment Japanese culture aside, (Score 1) 385
...what is wrong with being sad? Why must we be happy all the time? Sometimes sadness is a natural response to the sad things in the world. If something is wrong, I don't want to pretend to be happy about it. Sadness tells us something is wrong, and motivates us to do something about it.
I understand employees are expected to smile more in japan out of politeness, but why force employees to smile harder? If they aren't smiling, perhaps the problem is their job. A sure way to encourage smiling is to treat employees better, and make them feel loved.