My mom wanted to get into their Morningstar account and didn't have the password. I called and explained the situation -- basically that her husband was deceased and she needed the password, and I said I'd call on her behalf. What steps do I need to take to get it? The rest of the conversation:
Operator: "What's the username he has the account under?"
Me: "Uh, billsmith2222 is the username."
Operator: "OK, let's see... looks like the password is Sarajane. The 'S' is uppercase."
Me: -- Stunned silence --- "Thanks?"
I was glad it went so quick, as I had expected to have to send a death cert and jump through god knows what other hoops, but it freaked me out how casually they gave it to me. I mean, I didn't do anything to verify that I was even any relation to the account. All I had was the username. Obviously someone was new, disgruntled, or just plain stupid, but it worked in my favor for once.