Comment Re:Pretty common support forums policies (Score 1) 326
The real problem is a lack of real information so people can only guess. It's hard for manufacturers to deal with this kind of situation because they don't want to say anything until they are sure.
Hammer, meet Nail!
This is the issue exactly! Apple is not the only company that likes to hold information closely. I once had an ISP that would pretend that they did not have outages, and liked to blame their customers. I spent several hours trying to debug my girlfriend's network connection only to find out that they had a 6 hour outage that they only admitted to after the fact.