Comment Re:So? (Score 2) 93
Turbotax offers free service to low-to-moderate income people as part of an agreement it has made with the IRS. In return for this, the IRS doesn't provide free electronic tax preparation services like most other advanced countries do. For most consumers, the IRS could in fact automatically fill out their returns and the consumer could simply check it by answering a few simple questions rather than puzzling over instructions written for professional accountants.
If you've always wondered why filing your taxes couldn't be simpler, a bit part of this is marketing from companies like Intuit that make a lot of money out of simplifying the process for taxpayers.
The free tier service is something Intuit is contractually obligated to provide. Upselling low-income people to a paid service that wouldn't benefit them in any way is morally dubious at best.