Comment Re:Not my experience (Score 2, Informative) 402
I can't say I've had any bad experience with Dell for support.
Amoung the items I purchased was a 32" TV. When it arrived and I plugged it in, it went into a constant cycle of reboots which made it impossible to do anything with.
A quick call and they had a replacement in 2 days, and free shipping on returning the defective item.
Another thing I like about Dell support is that if you're in an IT firm, you can qualify yourself as Dell certified. That way when you call in you can basically say 'Hey the hd is dead on this laptop' and provide a warantee number and they'll take your word for it. They won't ask you the 300 questions that it would take for them to determine the hd is actually dead.
But this may be the service -now-. I know they moved several call centers back to North America, and I can't say I've had any experience with that prior to 2 years ago.
/me shrugs
Another thing I like about Dell support is that if you're in an IT firm, you can qualify yourself as Dell certified. That way when you call in you can basically say 'Hey the hd is dead on this laptop' and provide a warantee number and they'll take your word for it. They won't ask you the 300 questions that it would take for them to determine the hd is actually dead.
But this may be the service -now-. I know they moved several call centers back to North America, and I can't say I've had any experience with that prior to 2 years ago.
