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Comment Re:how cares about meteorites? (Score 1) 123

I've recently got a Liquid Image Ego camera. It works very well, and is compatible with all the GoPro mounts.

I got the GoPro suction cup mount, and it's awesome. The plus is that it emits WiFi, which you can use with their proprietary app on Android or iOS to get a feed from the camera when it isn't recording, and adjust most so called "advanced" settings (exposure, FOV, etc). There's a 10-20 second delay with the feed, but it works fine as a viewfinder.

The battery isn't user replaceable, and I don't think it supports an external power source. The battery runs for roughly 2 hours. Footage can be recorded either in 1080p30 or 720p60. Every recording comes with a downconverted low-res version, which is actually the feed that was streamed to whatever device you had plugged on the WiFi.

The FOV is either 135 degrees or 90. This setting, however, is only changeable via the WiFi app. The buttons on the device itself only allow to power it on or off, select mode (1080p or 720p video, picture mode, etc). If you just want to start shooting, you'd basically hold the power button for a couple of seconds, wait 10 seconds for it to "boot", then press the other button to start recording. The video quality is very good, except in very low light. If there's not enough light, some silly "night mode" will kick in, which makes the image extremely blurry, and sadly, blue.

Other than the lack of night mode support, it's a superb little piece of kit. I use it mainly to film my commute to and fro work, as I'm on a motorbike. The suction cup mount works fine on non porous helmets, or on the fuel tank.

Comment Re:Nature is wrong (Score 1) 196

So a meteorite is a meteor. Wouldn't that mean that the meteorite that did hit us, was, in fact, also a meteor?

Or does being a meteorite mean you can't be a meteor anymore? Yet, being a meteorite means you were a meteor before?

So, small recap, you have to be a meteor to become a meteorite, but once you become that, you're no longer a meteor.

Businesses

Reasons You're Not Getting Interviews; Plus Some Crazy Real Resume Mistakes 246

Yvonne Lee, Community Manager at Dice.com writes, "Not using standard job titles, not tying your work to real business results and not using the right keywords can mean never getting called for an interview, even if you have the right skills to do the job. I once heard advice to use the exact wording found in the ad when placing your keywords. I think you're even more unlikely to get a job if you do some of the things on this list."

Comment Re:Well you know... (Score 1) 499

I'd like to know how many people die on the roads, or from accidents related to cannabis, though.

Do we also take into account the fact that cannabis (much like other drugs) can be a trigger for a number of mental and cardiac problems, or should we just suppress that information because it doesn't fit in nicely with our views?

Comment Re:Short answer (Score 1) 630

Yeah, that's a solution... but it doesn't work.

If an agent misses a call, the supervisor knows it. If the same agent misses x calls in a row (usually 3 times, sometimes 15), that agent gets disconnected (well, he gets put in a different state). Most companies handle this gracefully, because the agent's phone may be faulty, or there was an actual emergency.

It really depends on how the supervisor sets up the callcentre: it can be atrocious, or it can be fantastic. One or our client companies is "abusing" the system so that instead of opening a "quality control" web page (where the agent is to input data regarding the customer's tone of voice, etc), he rewards his agents by giving them a browser to Facebook or their personal email for a few minutes, if they've had a good run of effective calls. This is automated, and the supervisors can't override it; this means that even if you have douchebag control-freak, the agents can still get 2 hours of breaks during the day, just by being effective.

Other companies treat their employees like live stock. Miss a call? Have a browser window opened to justify why you didn't pick up. Miss 3 calls? Your state gets changed to "GO_SEE_($SUPERVISOR_NAME)_NOW", and you can't receive any more calls. We even had the case of a supervisor who attempted to display random images of animal cruelty if an agent missed a call. We did report that one.

The "problem" is that a lot of our client companies justify the drastic rules they set up because of agent abuse. And the abuse, in some cases, is heroic:

Two agents figured out they were on the same call queue, and that they were the only ones, on said queue, in a specific language. So what did they do? Every day, at 9:38, one of them would take a bathroom break, and the other's girlfriend would call. She'd navigate the voice menus until she ended up in the waiting queue of her boyfriend. He'd pick up, and they'd remain on the phone for 2-3 hours. The other guy would come back, and his girlfriend called a couple of minutes later, and end up with him. Their record, before being discovered, was 6 hours calls, each. They'd let the call running when they went on their lunch break. They were found out because the company thought something was wrong with our system, and pulled a "breach of contract" on us because we weren't able to fix it; that's how much they trusted their agents---until we had them listen to the call recordings.

Some agents will figure out their direct phone line, and have all their friends call, or setup free international calls by calling someone, and then transferring them to other numbers.

Does that justify giving a semi-dictator the authority to destroy people's psychological health? Hell no, but as always, finding a middle ground is difficult. We cater to the needs of small companies, sometimes with only one or two agents at any given time. One of the callcentres we directly operate (for another product) has two agents, up to six when they're backed up. We don't have a supervisor, only the (senior) agents get supervision rights. More supervisors is better, because they see/hear what the other supervisors are doing, and so they police themselves. We provide wireless headsets, so the agents can go out have a cigarette ('tis France, after all), or go make themselves some coffee while being on a call; most of the time, they don't need a computer, as it's just helping people click through software, and they know it by heart.

Comment Re:Short answer (Score 5, Interesting) 630

They can't. If they hit the bathroom break button, it changes their state, and they won't get any calls.

I'm the lead dev / product manager for a software VoIP callcentre solution. We've had to develop features such as "don't allow an agent to take a bathroom break if there aren't enough agents available, or the waiting queue is too big, or if the estimated waiting is over X".

Supervisors will spend the day looking at the monitor, constantly checking how many calls are waiting, how long each agent is on the line. They will put themselves in "whisper" mode, so they can yell at the agent, without the customer hearing anything. If you're ever on the line with a callcentre drone, and he suddenly starts taking time to answer, or suddenly starts having trouble finding his words, it's probably a sign you're using up too much of his allotted per-call time, and getting the poor lad into trouble.

We operate in France, so we've had to deal with a lot of employee-protection laws, but more often that not, our customers (the callcentre) will force us to override specific settings (the mandatory 2 second break after each call can be revoked if the last call was too long; hence not effective enough), even if they violate the law.

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